Return & Cancellation
Brand note: Orders are fulfilled by Scott International (parent company) and shipped under our consumer brand Playscott. Tracking emails, packaging, and customer support will reference Playscott.
Return Policy
If you are reading this, it is really unfortunate that you have to return the product. We hope it is only because you need a different size. Moving further, you can always return the product within 7 days of purchase. Payment refunds will be made in case of delivery of incorrect size or damaged products.
Returns and replacements are done free of cost if wrong products, wrong sizes (size other than that ordered), or damaged products are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny.
Exchange is allowed with the same or different products.
Cancellation Policy
An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded. Call us on +91 90922 99999 or email us at info@scottinternational.in.
Please note that the complete order needs to be canceled. We do not accept partial order cancellation requests.
Refund Policy
Your refund will be initiated by us within 5 business days of receiving the refund request and authorization of the refund.
Your refund is estimated to be credited in the account used for order payment between 4–8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways, and external couriers (for cheques).
Mode of Refund
For both canceled orders and returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash On Delivery (COD) orders, refund will be done through NEFT.
Required Documentation
We require product images and tags in the below-mentioned cases:
- Defective product received – Only product image required.
- Wrong product received – Both product & tag images required.
- Wrong size received – Both product & tag images required.
- Unhappy with color (faded / blurred) – Only product image required.
- Product different from website / doesn't look the same – Only product image required.
- Incomplete order received – Only tag image required.
Refunds will be initiated by us within 2 business days of receiving the refund request and authorization. Your refund is estimated to be credited between 4–8 days after initiation.